Privacy Policy

Hei Hwang Food Industries (M) Sdn. Bhd. Privacy Policy
 
Hei Hwang Food Industries (M) Sdn. Bhd. is committed to ensuring that the personal data of our valued customers and ALL parties who have dealings with HEIHWANG (hereinafter referred to as “data subjects”) are protected. This Privacy Policy describes how HEIHWANG  processes (which means amongst others, collecting, recording, holding or storing) your personal data).
 
HEIHWANG reserves the right to revise and/or amend this Privacy Policy at any time, the updated version of which shall be posted at HEIHWANG ’s website. Unless you contact HEIHWANG with regard to the same (HEIHWANG ’s contact details are provided at paragraph 8 below), you will be deemed to have accepted the updated version of this Privacy Policy.
 
1. Collection of Personal Data
 
We treat and view your personal data seriously.
 
Customers or potential customers
 
In the course of your dealings with HEIHWANG , we may collect and/or you or your legal representatives may have provided data and information about yourself (Personal Data”) to HEIHWANG . Such Personal Data may have been provided to HEIHWANG through your purchase of HEIHWANG ’s products and/or services (whether online or offline), your application for HEIHWANG ’s membership programme, your interaction with HEIHWANG at events, marketing campaigns or promotions, etc organised by HEIHWANG or otherwise, your use of HEIHWANG’s website at http://heihwang.com where cookies are used or through any other means of communication between you and HEIHWANG. The processing of your Personal Data is necessary in order for us to process your purchase of our products and/or services (whether online or offline), your application for registration as a member of the HEIHWANG’s membership programme, and/or to perform any of our contractual obligations owing to you.
 
Our individual vendors, suppliers, service providers, dealers, distributors and employees our corporate vendors, suppliers, service providers, dealers, distributors
In the course of your dealings with HEIHWANG, we may collect and/or you may have provided data and information about yourself (Personal Data”) to HEIHWANG. Such Personal Data may have been provided to HEIHWANG through your application to become our individual vendors, suppliers, service providers, dealers, distributors or your employer’s application to become our corporate vendors, suppliers, services providers, dealers or distributors (whether online or offline), your dealings with HEIHWANG as our individual vendors, suppliers, service providers, dealers, distributors or as a representative of our corporate vendors, suppliers, services providers, dealers or distributors, your use of HEIHWANG’s website at http://heihwang.com cookies are used or through any other means of communication between you and HEIHWANG. The processing of your Personal Data is necessary in order for us to process your application to become our individual vendors, suppliers, service providers, dealers, distributors or your employer’s application to become our corporate vendors, suppliers, services providers, dealers or distributors (whether online or offline) and/or to perform any of our contractual obligations owing to you or your employer.
 
2. Nature of Personal Data
 
Such Personal Data may include information concerning your name, age, identity card number, passport number, address (including shipping and billing address), gender, date of birth, contact information, email address, telephone number, nationality, payment information(credit card numbers and expiration dates), and company name (if applicable). 
 
3. Impact resulting from failure to provide your Personal Data
 
Customers or potential customers
failure to supply such Personal Data or if such Personal Data provided is not satisfactory to HEIHWANG, will result in us being unable to process your purchase of HEIHWANG’s products and/or services (whether online or offline), etc.
 
Our individual vendors, suppliers, service providers, dealers, distributors and employees our corporate vendors, suppliers, service providers, dealers, distributors
The failure to supply such Personal Data or if such Personal Data provided is not satisfactory to HEIHWANG, will result in us being unable to process your/your employer’s application to become our vendors, suppliers, services providers, dealers or distributors (whether online or offline) and/or to perform any of our contractual obligations owing to your employer.

4. Purpose of collecting Personal Data
 
The Personal Data that you provide will be collected, used and otherwise processed by us for the following purposes:
 
Customers or potential customers
a. processing your purchase of HEIHWANG’s products and/or services (whether online or offline);
b. for HEIHWANG’s user or customer relationship management procedures to monitor and improve our services;
c. marketing of such services or products which may be of interest to you;
d. for such purposes specifically provided for in any particular service or product offered by us;
e. conducting marketing and client profiling activities in connection with our services and related products;
f. for our internal record keeping;
g. collection of payments from you;
h. meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code [applicable to us] or any member companies of HEIHWANG;
i. for the issuance of customer vouchers and/or administer any customer benefits; and
j. for purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis).
 
Our individual vendors, suppliers, service providers, dealers, distributors and employees our corporate vendors, suppliers, service providers, dealers, distributors
a. processing your application to become our individual vendors, suppliers, services providers, dealers or distributors or your employer’s application to become our corporate vendors, suppliers, services providers, dealers or distributors;
b. conduct credit checks on you;
c. marketing of such services or products which may be of interest to you or your employer;
d. for such purposes specifically provided for in any particular service or product offered by us;
e. for our internal record keeping;
f. collection of payments from you or your employer;
g. meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code [applicable to us] or any member companies of HEIHWANG; and
h. for purposes relating to any of the above (including but not limited to research, benchmarking and statistical analysis).
 
5. Disclosure
 
Personal Data provided to us will generally be kept confidential but you hereby consent to the processing of your Personal Data by HEIHWANG. HEIHWANG may disclose the Personal Data that you have provided to the following categories of parties:-
a. any person to whom we are compelled or required to do so under the law or in response to a competent or government agency;
b. any related companies of HEIHWANG, including those located outside Malaysia and/or those established in the future;
c. our business partners and online affiliates that provide related services or products in connection with our business;
d. government agencies, statutory authorities and industry regulators;
e. our auditors, consultants, accountants, lawyers or other financial or professional advisers, credit reporting agencies; and
f. our sub-contractors or third party service or product providers as may determine to be necessary or appropriate.
 
6. Safeguards
 
The Internet is not a secure medium. We cannot accept any responsibility for any unauthorised access or loss of your Personal Data, save in accordance with this Privacy Policy.
We have put in place various security procedures, rules and technical measures to protect your Personal Data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your Personal Data.
While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences. Personal Data that we collect from you will be stored and backed up securely in a restricted and controlled location.
 
7. Data Transfer & Sharing
 
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your Personal Data to another related companies of HEIHWANG or third party service or product providers within or outside Malaysia that may or may not have similar protections in place regarding your Personal Data and its use as set out in this policy. You hereby consent to such transfer of your Personal Data to a place outside Malaysia.
 
8. Your Rights of Access and Correction
 
8.1. You have the right to request access to and correction of Personal Data held by us and in this respect, you may:
 
a. check whether we hold or use your Personal Data and request access to such data;
b. request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
c. request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;
d. request that we specify or explain our policies and procedures in relation to data and types of Personal Data handled by us;
e. communicate to us your objection to the use of your Personal Data for marketing purposes where upon we will not use your Personal Data for these purposes; and
f. withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.
 
8.2. The person to whom you may make written requests for access to Personal Data or correction and/or deletion of Personal Data or for information regarding policies and procedures and types of Personal Data handled by us is:
 
Customer Relationship Management Officer
Email Address : heihwangonline@gmail.com
Telephone : 605 5276712 
Fax : 605 5276713
Address : 18, Persiaran Perindustrian Silibin 1, Kawasan Perindustrian Ringan Silibin, 30100 Ipoh, Perak, Malaysia.